Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE
USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

As required by the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), Foothills Professional Pharmacy (FPP) has created this Notice of Privacy Practices (“Notice”). It describes how we handle your Protected Health Information(PHI), and what your rights are regarding that information. PHI includes any identifiable information related to your past, present, or future physical or mental health and related healthcare services.

Foothills Professional Pharmacy is committed to protecting your PHI and will only use or disclose it as described in this Notice or as otherwise required or permitted by law. Any uses or disclosures not described below require your written authorization, which you may revoke at any time in writing.

We reserve the right to revise this Notice at any time. Updated versions will be posted in the pharmacy and made available to you upon request.

For Treatment

We may use your PHI to fill prescriptions and coordinate your healthcare with other providers involved in your care.

For Payment

We may disclose your PHI to obtain reimbursement for the services and medications we provide from your health insurance plan or other payers

For Healthcare Operations

We may use your PHI for quality assessment, staff performance reviews, training, licensing, or other internal operations necessary to run our pharmacy.

Additional Permitted Uses and Disclosures Without Authorization

We may also use or disclose your PHI in the following circumstances:

As Required by Law
For Public Health Activities (e.g., FDA reporting, disease control)
In Cases of Abuse, Neglect, or Domestic Violence
For Health Oversight Activities (e.g., audits or inspections)
In Judicial or Administrative Proceedings
For Law Enforcement Purposes
Related to Deceased Individuals
For Organ, Eye, or Tissue Donation
For Approved Research Purposes
To Avert a Serious Threat to Health or Safety
For Specialized Government Functions (e.g., military, correctional institutions)
For Workers’ Compensation Claims
For Disaster Relief Efforts
To Business Associates under contract who must also safeguard your PHI

Other Uses and Disclosures

We may contact you for:

Refill Reminders
Treatment Alternatives
Health-Related Benefits or Services

Any other use or disclosure of PHI not listed in this Notice will require your written authorization. You may revoke this authorization at any time by submitting a written request.

Your Rights Regarding PHI

You have the right to:

Request Restrictions on how your PHI is used or disclosed
Request Confidential Communication via alternate methods or locations
Inspect and Copy Your PHI
Request Amendments to your PHI if you believe it is incorrect or incomplete
Receive an Accounting of Disclosures (excluding treatment, payment, and operations)
Receive a Copy of This Notice at any time

All requests should be submitted using the appropriate forms available from the pharmacy.

Patient Rights and Responsibilities

As a patient of Foothills Professional Pharmacy, you have the right to:

Choose your healthcare provider
Receive services without discrimination
Be treated with respect and dignity
Be informed about your care and participate in care planning
Request informed consent
File grievances without fear of retaliation
Access and review your medical records
Expect confidentiality and protection of your information
Be notified of unanticipated outcomes of care
Be informed of investigational activities, and to refuse participation
Be involved in ethical issue discussions related to your care
Access, amend, and receive an accounting of your health information

You also have the responsibility to:

Provide accurate health and insurance information
Notify the pharmacy of changes to your condition, address, or contact details
Follow instructions regarding medication use and storage
Meet financial obligations related to your care
Treat pharmacy staff respectfully
Ask questions about your care or services
Report any equipment or service issues promptly

Return Policy

Due to state pharmacy regulations, we do not accept returns of medications once they have left the premises. This includes medications that were delivered or attempted to be delivered. We also do not offer chargebacks, reversals, refunds, or credits for filled prescriptions.
If you choose to pick up your medication, any pre-payment confirms your intent to retrieve the order. We cannot return compounded medications to stock.
NO RETURNS ARE AVAILABLE DUE TO THE NATURE OF OUR PRODUCTS.

Concerns or Complaints

If you have any concerns or believe your privacy rights have been violated, you may contact:

Foothills Professional Pharmacy
Phone: (480) 496-4444
Email: rx@foothillspharmacy.com

You may also file a complaint with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.